General questions
1. What is Shoppi or Shoppi.Cd?
Shoppi or Shoppi.Cd is an online grocery delivery service that allows you to order groceries and have them delivered to your door quickly and easily.
2. How do I register for Shoppi?
You can register by downloading our app from the App Store or Google Play, or by visiting our website. Click the “Register” button and follow the instructions to create an account using your email address or social media accounts.
3. What areas do you deliver to?
We deliver to most major cities and surrounding areas. You can check if we deliver to you by entering your postcode on our app or website.
Place an order
4. How to place an order?
To place an order, browse products on our app or website, add the items you want to your cart, and proceed to checkout. Follow the instructions to complete your order.
5. Can I schedule a delivery at a specific time?
No, we do not offer scheduled delivery.
6. Is there a minimum order amount?
Yes, there is a minimum order value to qualify for delivery. The minimum amount varies by location and will be displayed at checkout.
Payment
7. What payment methods do you accept?
We accept all major credit and debit cards, digital wallets like Apple Pay and Google Pay, and Cash on Delivery (COD) where available.
8. How to use a promo code?
You can enter your promotional code during the order process in the designated field. The discount will be applied to the total amount of your order.
9. Is it safe to use my credit/debit card on your platform?
Yes, we use industry-standard encryption to ensure the security of your personal and payment information.
Delivery
10. What are your delivery times?
Our delivery hours are 8am to 9pm, seven days a week.
11. How can I track my order?
You can track your order in real time via our app or website. Once your order is ready for delivery, you will receive a notification with a link to track your delivery.
12. What happens if I miss my delivery?
If you miss your delivery, our delivery staff will attempt to contact you. If we are unable to deliver, we will reschedule the delivery to another time.
Products and availability
13. What happens if an item I ordered is out of stock?
If an item is out of stock, we will notify you and offer you options for a suitable replacement or refund.
14. Do you offer organic products?
Yes, we offer a wide range of organic products. You can find these products in the organic section of our app or website.
15. How do you ensure product quality and freshness?
We partner with trusted suppliers and follow strict quality control measures to ensure that the products delivered to you are fresh and of the highest quality.
Returns and Refunds
16. What is your return policy?
If you are not satisfied with an item, please contact our customer service within 24 hours of delivery. We will arrange a return or replacement, depending on the issue.
17. How can I get a refund?
Refunds will be processed to the original payment method or as store credit, whichever you prefer. Please contact customer service for assistance with refunds.
Customer service
18. How can I contact customer service?
You can reach our customer service team via the “Contact Us” section on our app or website. We offer support via email, phone, and live chat.
19. Can I make changes to my order once it has been placed?
Yes, you can make changes to your order before it is processed for delivery. Please contact our customer service as soon as possible to make adjustments.
Account Management
20. How do I reset my password?
To reset your password, click the “Forgot Password” link on the login page and follow the instructions to reset your password via email.
21. How do I update my personal information?
You can update your personal information by logging into your account and going to the “Account Settings” section.
22. How do I delete my account?
If you wish to delete your account, please contact our customer service for assistance.

Promotions and discounts
23. How can I find out about promotions and discounts?
You can stay informed about our latest promotions and discounts by subscribing to our newsletter, following us on social media and checking the promotions section on our app or website.
24. Can I use multiple promo codes on a single order?
Only one promo code can be applied per order. Make sure to choose the one that offers the best discount for your purchase.